As promised in a previous post, I am posting the response I received from Bryam Healthcare regarding a recent order to replenish a supply of catheter kits for our daughter Anna. You will probably agree that a good word to describe their response is L A M E! They responded via email, of course - they took the easy way out:
Good Morning, I received your e-mail in reference to issue with order on catheters and backorder.
I researched Anna’s Account and I apologize that you were not notified of the backorder. Byram’s Policy is to inform the customer either at the time the order is placed or if does not show at the time the order is processed then receiving a call or
e-mail from the representitative to inform of backorder.
I have notated your daughters account for you and your wife to be notified at once if a backorder occurs in the future so this does not happen again.
We appreciate your business and value you as a customer and hope this incident does not reflect your option of using another provider.
Any questions or concerns, please feel free to contact me at
1-800-234-1779 Monday through Friday 8:30am to 5pm standard time.
Thank you,
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6 comments:
representitative?
Reflect your option? Notated?
Who wrote this?!?
Sheesh.
They sound just sooo sorry. How annoying.
We are done with them, I think. The kicker was receiving a letter today (4/30/11) from Byram informing us of a recall of an iodine swab. The recall was a month ago (3/31) and the letter from Byram is dated "April 2011" - no date. How convenient.
WOW! I would definitly find a new company. Continue to complain...asking for supervisors, etc until you read the "boss." Let them know the problems you faced!
Did you finally switch over to someone else? I read sarah's blog daily and was so mad when I read about your situation. This is way up there on the inconsiderate list.
We are in the process of switching over to another company. We hope to have the insurance straightened out in the next few days so we can make the move!
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